{"id":306,"date":"2024-11-17T17:43:49","date_gmt":"2024-11-17T17:43:49","guid":{"rendered":"https:\/\/cargone.ca\/?page_id=306"},"modified":"2025-01-30T18:54:44","modified_gmt":"2025-01-30T18:54:44","slug":"garantie","status":"publish","type":"page","link":"https:\/\/cargone.ca\/en\/warranty\/","title":{"rendered":"Warranty"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"306\" class=\"elementor elementor-306\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db60b15 e-flex e-con-boxed e-con e-parent\" data-id=\"db60b15\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2def400 elementor-widget elementor-widget-heading\" data-id=\"2def400\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Warranty<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-af16504 e-flex e-con-boxed e-con e-parent\" data-id=\"af16504\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2973d03 elementor-widget elementor-widget-text-editor\" data-id=\"2973d03\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><b>Stipulations<\/b><\/h5><p>Cargone Inc. warrants that its products are free from defects in material and workmanship for the period specified below and calculated from the date of purchase.<\/p><ul><li aria-level=\"1\">Frame: Five (5) years<\/li><li aria-level=\"1\">Accessories manufactured by Cargone: Two (2) years<\/li><li aria-level=\"1\">Bosch\u00ae complete Cargo Line drive system: Two (2) years<\/li><li aria-level=\"1\">Third-party components: Per manufacturer\u2019s warranty (usually one (1) year)<\/li><\/ul><p>This warranty is limited to the original purchaser and is not transferable.<\/p><h5><b>Claiming Warranty<\/b><\/h5><p>To make a warranty claim, contact your authorized Cargone dealer or Cargone Inc. directly at support@cargone.ca. You will need to provide proof of purchase and a detailed description of the issue.<\/p><h5><b>Questions<\/b><\/h5><p>If you have any questions about our warranty  policy, please contact us:<\/p><ul><li><strong>Phone:<\/strong> <a href=\"tel:5145320768\">514 532-0768<\/a> (Monday \u2013 Saturday, 10:00 am \u2013 5:00 pm EST)<\/li><li><strong>Email:<\/strong>\u00a0<a href=\"mailto:info@cargone.ca\">info@cargone.ca<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0458227 elementor-widget elementor-widget-heading\" data-id=\"0458227\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Warranty FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4e70cb elementor-widget elementor-widget-n-accordion\" data-id=\"c4e70cb\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2060\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2060\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Battery Warranty <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2060\" class=\"elementor-element elementor-element-f53f2f3 e-con-full e-flex e-con e-child\" data-id=\"f53f2f3\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a7508b elementor-widget elementor-widget-text-editor\" data-id=\"6a7508b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\">The Bosch Li-Ion batteries should, under normal conditions, only loose about 20% capacity after 500 discharge cycles. This reduction in capacity is normal wear and tear and not specifically covered under warranty.<\/p><p class=\"\">Batteries eventually loose capacity and will need to be recycled and replaced. To help the environment, please use your battery until the very end of it\u2019s usable life and then contact us at info@cargone.ca for instructions on where to recycle.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2061\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2061\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Shipping Damage <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2061\" class=\"elementor-element elementor-element-710cbd9 e-con-full e-flex e-con e-child\" data-id=\"710cbd9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4058083 elementor-widget elementor-widget-text-editor\" data-id=\"4058083\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\">The warranty doesn\u2019t cover shipping damage, but Cargone will work with you to find a solution. These are time-sensitive situations, though. You\u2019ll need to notify Cargone within 30 days of receiving your ebike and provide proof of damage and purchase.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Garantie Dispositions Cargone Inc. garantit que ses produits sont exempts de d\u00e9fauts de mat\u00e9riaux et de fabrication pendant la p\u00e9riode sp\u00e9cifi\u00e9e ci-dessous et calcul\u00e9e \u00e0 partir de la date d&rsquo;achat. Cadre : Cinq (5) ans Accessoires fabriqu\u00e9s par Cargone : Deux (2) ans Syst\u00e8me d&rsquo;entra\u00eenement complet Bosch\u00ae Cargo Line : deux (2) ans Composants tiers [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"%%post_title%% %%sep%% %%sitetitle%%","_seopress_titles_desc":"D\u00e9couvrez la garantie compl\u00e8te de Cargone : 5 ans sur le cadre, 2 ans sur les accessoires. Contactez-nous pour toute r\u00e9clamation ou question.","_seopress_robots_index":"","footnotes":""},"class_list":["post-306","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/cargone.ca\/en\/wp-json\/wp\/v2\/pages\/306","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cargone.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cargone.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cargone.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cargone.ca\/en\/wp-json\/wp\/v2\/comments?post=306"}],"version-history":[{"count":35,"href":"https:\/\/cargone.ca\/en\/wp-json\/wp\/v2\/pages\/306\/revisions"}],"predecessor-version":[{"id":1198,"href":"https:\/\/cargone.ca\/en\/wp-json\/wp\/v2\/pages\/306\/revisions\/1198"}],"wp:attachment":[{"href":"https:\/\/cargone.ca\/en\/wp-json\/wp\/v2\/media?parent=306"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}