{"id":17,"date":"2024-11-17T17:53:09","date_gmt":"2024-11-17T17:53:09","guid":{"rendered":"https:\/\/cargone.ca\/?page_id=17"},"modified":"2025-01-30T18:57:45","modified_gmt":"2025-01-30T18:57:45","slug":"politique-de-retour-et-de-remboursement","status":"publish","type":"page","link":"https:\/\/cargone.ca\/en\/return-policy\/","title":{"rendered":"Return and refund policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"17\" class=\"elementor elementor-17\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-99de089 e-flex e-con-boxed e-con e-parent\" data-id=\"99de089\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a4f734 elementor-widget elementor-widget-heading\" data-id=\"7a4f734\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Return and refund policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8b0b631 e-flex e-con-boxed e-con e-parent\" data-id=\"8b0b631\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5be086 elementor-widget elementor-widget-text-editor\" data-id=\"c5be086\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>Thank you for your purchase!<\/strong><\/h2><p>We hope you\u2019re satisfied with your purchase. However, if you\u2019re not completely happy, you can return it for a refund. Please see the details below.<\/p><p><strong><strong>Note:<\/strong><\/strong>\u00a0All returns require a Return Merchandise Authorization (RMA) number (see below for details).<\/p><h3>Returns<\/h3><ul><li>Returns must be postmarked within 30 days of purchase.<\/li><li>Items must be in new, unused condition with all original tags, boxes, and labels attached.<\/li><\/ul><h3>Return Process<\/h3><ol><li><p class=\"translation-block\"><strong>Get an RMA Number:<\/strong>\u00a0Email customer service at\u00a0<a rel=\"noopener\" target=\"_self\">info@cargone.ca<\/a>\u00a0with your order number to obtain an RMA number.<\/p><\/li><li><p><strong>Package Your Return:<\/strong>\u00a0Place the item securely in its original packaging along with the completed return form.<\/p><\/li><li><p><strong>Mail Your Return:<\/strong>\u00a0Send your return to:<\/p><p><strong>Cargone Inc.<\/strong><br \/>Attention: Returns Department<br \/>RMA number:<br \/>1974 Notre-Dame-de-Fatima Street<br \/>Laval, QC H7G 4X8<br \/>Canada<\/p><\/li><\/ol><ul><li>You are responsible for return shipping costs. We recommend using a trackable and insured method.<\/li><\/ul><h3>Refunds<\/h3><ul><li>Once we receive and inspect your return, we\u2019ll process your refund.<\/li><li>Please allow at least 5 business days for processing.<\/li><li>Refunds may take 1-2 billing cycles to appear on your credit card statement.<\/li><li>We\u2019ll notify you by email once your return has been processed.<\/li><\/ul><h3>Exceptions<\/h3><p>The following items cannot be returned:<\/p><ul><li>Electric bicycles (e-bikes)<\/li><li>Electronics (controllers, chargers, cables, sensors, kits, lights, displays, etc.)<\/li><li>Batteries<\/li><li>Spare parts<\/li><li>Tools<\/li><li>Labor fees<\/li><li>Sale items<\/li><li>Special order items<\/li><\/ul><p>For defective or damaged products, please contact us for assistance.<\/p><p><strong>Please Note:<\/strong><\/p><ul><li>Original shipping costs will be deducted from your refund.<\/li><li>Orders with \u201cFREE\u201d shipping will have the actual shipping cost deducted from the refund.<\/li><li>Sale items are \u201cFinal Sale\u201d and cannot be returned.<\/li><\/ul><p><strong>Pre-Orders:<\/strong><\/p><ul><li>Pre-order deposits are non-refundable unless 90 days have passed from the original estimated delivery date provided by Cargone.<\/li><li>For orders with no delivery date, deposits are non-refundable unless 180 days have passed.<\/li><li>Balances not paid within 30 days of Cargone receiving the products will result in the cancellation of the order and forfeiture of the deposit.<\/li><\/ul><h3>Questions<\/h3><p>If you have any questions about our return policy, please contact us:<\/p><ul><li><strong>Phone:<\/strong> <a href=\"tel:5145320768\">514 532-0768<\/a> (Monday \u2013 Saturday, 10:00 am \u2013 5:00 pm EST)<\/li><li><strong>Email:<\/strong>\u00a0<a href=\"mailto:info@cargone.ca\" rel=\"noopener\">info@cargone.ca<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ff0fc8 e-flex e-con-boxed e-con e-parent\" data-id=\"4ff0fc8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1028f32 elementor-widget elementor-widget-template\" data-id=\"1028f32\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"833\" class=\"elementor elementor-833\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-011308f e-flex e-con-boxed e-con e-parent\" data-id=\"011308f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1aa8237 e-con-full e-flex e-con e-child\" data-id=\"1aa8237\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5a2cfb elementor-widget elementor-widget-heading\" data-id=\"c5a2cfb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Book a free demo of our cargo bike<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d06ad8 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1d06ad8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Whether you're buying a cargo bike for the first time or looking for an upgrade, the best way to find out if the Cargone cargo bike is right for you is to try it out.<\/p><p>Testing the Cargone cargo bike is more than just a ride in a parking lot. It's an opportunity for you to find out if our bike is right for your riding needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-118f479 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"118f479\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/cargone.ca\/en\/contact\/#essai\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book a free demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Politique de retour et de remboursement Merci pour votre achat ! Nous esp\u00e9rons que vous \u00eates satisfait de votre achat. Cependant, si vous n&rsquo;\u00eates pas enti\u00e8rement satisfait, vous pouvez le retourner pour obtenir un remboursement. Veuillez consulter les d\u00e9tails ci-dessous. Note:\u00a0Tous les retours n\u00e9cessitent un num\u00e9ro d&rsquo;autorisation de retour de marchandise (RMA) (voir ci-dessous pour [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"%%post_title%% %%sep%% %%sitetitle%%","_seopress_titles_desc":"Retour facile sous 30 jours ! Obtenez un remboursement rapide pour vos achats non utilis\u00e9s. Contactez-nous pour un num\u00e9ro RMA et suivez nos \u00e9tapes simples.","_seopress_robots_index":"","footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/cargone.ca\/en\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cargone.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cargone.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cargone.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cargone.ca\/en\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":32,"href":"https:\/\/cargone.ca\/en\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":1202,"href":"https:\/\/cargone.ca\/en\/wp-json\/wp\/v2\/pages\/17\/revisions\/1202"}],"wp:attachment":[{"href":"https:\/\/cargone.ca\/en\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}