Return and refund policy

Thank you for your purchase!

We hope you’re satisfied with your purchase. However, if you’re not completely happy, you can return it for a refund. Please see the details below.

Note: All returns require a Return Merchandise Authorization (RMA) number (see below for details).

Returns

• Returns must be postmarked within 30 days of purchase.
• Items must be in new, unused condition with all original tags, boxes, and labels attached.

Return Process

1. Get an RMA Number: Email customer service at info@cargone.ca with your order number to obtain an RMA number.

2. Package Your Return: Place the item securely in its original packaging along with the completed return form.

3. Mail Your Return: Send your return to:

   Cargone Inc.
   Attention: Returns Department
   RMA number:
   1974 Notre-Dame-de-Fatima Street
   Laval, QC H7G 4X8
   Canada

• You are responsible for return shipping costs. We recommend using a trackable and insured method.

Refunds

• Once we receive and inspect your return, we’ll process your refund.
• Please allow at least 5 business days for processing.
• Refunds may take 1-2 billing cycles to appear on your credit card statement.
• We’ll notify you by email once your return has been processed.

Exceptions

The following items cannot be returned:

• Electric bicycles (e-bikes)
• Electronics (controllers, chargers, cables, sensors, kits, lights, displays, etc.)
• Batteries
• Spare parts
• Tools
• Labor fees
• Sale items
• Special order items

For defective or damaged products, please contact us for assistance.

Please Note:

• Original shipping costs will be deducted from your refund.
• Orders with “FREE” shipping will have the actual shipping cost deducted from the refund.
• Sale items are “Final Sale” and cannot be returned.

Pre-Orders:

• Pre-order deposits are non-refundable unless 90 days have passed from the original estimated delivery date provided by Cargone.
• For orders with no delivery date, deposits are non-refundable unless 180 days have passed.
• Balances not paid within 30 days of Cargone receiving the products will result in the cancellation of the order and forfeiture of the deposit.

Questions

If you have any questions about our return policy, please contact us:

• Phone: 514 532-0768 (Monday – Saturday, 10:00 am – 5:00 pm EST)
• Email: info@cargone.ca